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ADP Run vs Gusto in 2022: Compare Top Payroll Providers

ADP Run vs Gusto in 2022: Compare Top Payroll Providers

adp run customer service

They have our money, didn’t sent it, cost us penalties! Aside from running payroll online or on a mobile application, ADP allows processing by phone.

We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences. I apologize for the frustration our calls have caused.

Small Business Client Support

I haven’t been exposed to anything negative about them. I really hate ADP payroll ,it is a useless system ,always a problem to get into and now can’t even access it, so many times have issues with it and payslip detail is always lacking. I emailed ADP to suspend the employees payroll and to mail me a check for the 1 day the employee worked for the week he was terminated.

  • Our partners cannot pay us to guarantee favorable reviews of their products or services.
  • And apart from the actual time spent waiting, there’s also that sense of frustration you get because you can’t do anything else while you’re waiting for someone to take your call.
  • This is one of the most convenient ways to get support and ensures that your issue is resolved in a timely manner.
  • He sent an email saying which report I needed, but he didn’t send it.
  • Per policy and for the security of the company and the employees, we will not nor will we ever speak to an employee of the company that is not listed as a payroll contact.
  • Yesterday, she stayed 2 hours past her shift helping me fill out some things.

We do have a do not contact list for sales that we can add you to. I’m sending a request for more information that will help me locate your company and get you added to that list. Deposits are based on the employer’s input into the system on their side. If there is a missing deposit, your employer needs to contact their ADP Service Team to track where the deposit is and go over available options.

ADP Run vs Gusto

Roll by ADP starts at $29/month + $5/per employee. I work very closely with a number of accountants that refer and love to work with myself and ADP. As for those with w-2 problems; it’s the employer’s responsibility to make sure that all of their employee’s receive w-2’s. They are given the originals and copies of w-2’s in the event an employee loses theirs. Per policy and for the security of the company and the employees, we will not nor will we ever speak to an employee of the company that is not listed as a payroll contact.

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ADP RUN’s time tracking tools are not up to par with other HR software solutions built for small businesses. This is primarily because you cannot create paid-time-off policies like in Zoho People or Sage HR. Overall, ADP RUN’s lack of user-friendly human resource features do not justify its purchase over direct alternatives like Gusto or Zenefits for newer businesses.

ADP Customer Service

We believe everyone should be able to make financial decisions with confidence. This issue will need to be addressed with your company’s HR/Payroll adp run login person. If they have concerns or need assistance in getting your pay, they have an ADP Service Team they can contact to go over available options.

If you are a former ADP tax filing client and have an agency notice please send it directly to They will create a tracer and work with the federal, state, or local tax agency on your behalf. For any other items please contact your previous service center. ADP payroll provides state-mandated new-hire reporting and fills out and files all the necessary paperwork on your behalf. You can export payroll data from ADP into QuickBooks, Xero, Wave or a CSV file to upload into your other business software. However, the representative we spoke with said they would be able to waive that fee and offered us the first three months of service at no charge. See our other top recommendations in our guide to the best HR payroll software.

Take a look at ratings and reviews for other premium payroll companies to make a good decision about who can do the best job of serving your business. Gusto includes full-service payroll functionality at its lowest price point — including all quarterly and annual tax filings. Also, ADP Run’s pricing is based on the number of pay runs each month. Gusto charges a flat monthly fee that’s often a better value than ADP — but your cost can double if you have workers in multiple states. Gusto requires an upgrade if you need to process multistate payroll. And will you receive support if there’s ever a bump in the road?

adp run customer service